IT Technical Support's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Candidate must possess below requirements:

•Posses knowledge of computer hardware.

RESPONSIBILITIES:
Respond to first level request for support from users (hardware/ software problems, installations, security, etc); Able to act as first level of support to guide users in solving their problems; Maintain communication with users from various levels and all stake holder; Records and follow up incoming calls to Help Desk; Provide feedback and updates to users when required; Apply escalation process for problems with unsatisfactory progress; Escalate complex problem to relevant team with clear initial information of the situation; Assist in the maintenance of accurate records; Monitor call records, service levels and job status; Performed administrative tasks in preparing Help Desk reports.

Job Descriptions:
1. Supporting End Users for Multi Finance System as a core
2. Conduct User Acceptance Test
3. Consulting problems with Vendors
4. Creating User Manuals & Documentation
5. Training End Users
6. Logging Cases & User Requests
7. End of Day Process

Kirimkan CV dan Penghasilan yang diinginkan ke alfid.ardyanto@iaf.co.id