SERVICE DESK SUPPORT

By Recruitment MST at Thu, 13/12/2012 - 11:29
Location Type: 
On-Site
Service: 
Full-Time
Closing Date: 
Fri, 21/12/2012
Qualification: 
Minimum academy degree majoring IT; Three to five (3-5) years of experience in the similar position; Strong in technical skills in providing Desktop Support, network troubleshooting and general IT problem handling; Certified ITIL Foundation will be an advantage; Knowledge in SAP will be an advantage; Strong interpersonal skills and has very good communication skill (both oral & written); Good self-motivation, strong analytical thinking and able to work as a team to strengthen the organization; Good command of English language both orally and in writing.

RESPONSIBILITIES:
Respond to first level request for support from users (hardware/ software problems, installations, security, etc); Able to act as first level of support to guide users in solving their problems; Maintain communication with users from various levels and all stake holder; Records and follow up incoming calls to Help Desk; Provide feedback and updates to users when required; Apply escalation process for problems with unsatisfactory progress; Escalate complex problem to relevant team with clear initial information of the situation; Assist in the maintenance of accurate records; Monitor call records, service levels and job status; Performed administrative tasks in preparing Help Desk reports.

Please send your application & resume to:

recruitment@mst.co.id
subject: Service Desk Support